Frequently Asked Questions

4. What are the average delivery times?

• Delivery times depend on the complexity of the project and the scope of work:

  • Standard Renders: Typically delivered within 36 hours to 5 business days.

  • Complex / Multi-View Projects: Typically delivered within 5 to 14 business days.

  A precise delivery schedule will be confirmed during the initial brief review after assessing your files.

5. It is possible to request an urgent delivery?

• Yes, subject to availability. If you are working with a tight deadline, please specify your requested delivery date when submitting your project details. We will assess our current capacity and let you know if we can accommodate your timeline.

6. How do payments work?

• Payments are currently accepted via SEPA bank transfer. Stripe and credit card payment options will be available soon. For standard packages, payment details are provided at checkout. For custom projects, payment terms will be agreed upon and specified in your custom proposal before work begins.

7. How many revisions are included in the price?

• The number of included revisions depends on the specific package or product selected (typically ranging from 1 to 3 rounds of revisions during the draft stage). The exact number of revisions is clearly indicated in the details of each package. Any major structural changes to the original model or extra revisions beyond the package limit will be quoted separately.

1. How can I request a quote?

• You can request a quote directly through our online ordering form by selecting the package that best fits your project needs (Base, Standard, or Premium).

  If your project requires a custom scope, large-scale developments, or tailored requirements, simply fill out the contact form below or send your brief and files directly to projects@archengi.com. Our team will review your specifications and send you a detailed proposal within 24 hours.

2. What materials or files do I need to provide for my request?

To deliver the highest precision and speed, please provide:

• 3D Models: Files in .skp (SketchUp), .rvt (Revit), .vwx (Vectorworks), .obj, or .3ds format.

• 2D CAD & Technical Drawings: Floor plans, sections, and elevations in .dwg or .dxf format with clear scale indicators.

• Design & Style References: Specifications for materials, finishes, lighting preferences, or moodboards (PDFs or reference images).

3. How is the order handled?

Our project workflow is structured in four seamless steps to guarantee full control over the final output:

1. Brief & Analysis: We review your files, dimensions, and reference materials to align on project requirements and camera angles.

2. Draft & Framings: You receive low-resolution clay/draft renders to approve camera perspectives, geometry, and key lighting.

3. Materials & Lighting: We apply high-resolution textures, realistic lighting, and post-production details for your review.

4. Final Delivery: Once approved, we render and deliver the high-resolution final images in your required formats.